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Greenhouse Policies & FAQ: FAQ



We are not currently requiring shoppers to wear masks.  If you have recently been exposed, are showing symptoms, or have received a positive test result please postpone your visit to help us keep our Painters family safe and allow us to produce the plants you love in a timely manner. 


Accepted forms of payment include all major credit cards, debit cards, tap & pay or cash. 


We ask that all customers respect our no smoking policy, including all areas of the property. While the policy was made in part for the protection and comfort of people, it is especially critical to the health of our plants. Tobacco and nicotine both have the potential to cause serious damage to plants, including the deadly Tobacco Mosaic Virus. We ask that everyone respects the need for us to protect our product, and if you have recently smoked, please avoid excessive touching of plants (especially petunias and tomatoes). This may seem extreme, but we once lost thousands of petunias to this virus, so it's no joke! We thank you for your understanding and compliance with this necessary Painters policy.

  • When are you open?
    We are open seasonally March-July and each fall for a brief Fall Season. We also open for special sales and events throughout the 'off-season'. Sign up for our newsletter at the bottom of the page to learn about these special events. Click here to view our current hours. Holidays do not effect our hours of operation. We are open rain or shine with the exception of extreme weather or flooding. Please check our facebook or instagram for last minute weather updates.
  • Why aren't you open year-round, and why are you closed Mondays & Tuesdays?
    We'd love to be open for a longer retail season, but if we want to continue to grow over 90% of our own plants, we don't have the space or staffing capabilities to balance our production demands with being open year-round. Summer-winter is a critical sanitation, propagation, sowing and transplant period, and we need all hands on deck for that work. We do however offer a short fall season for shrubs, trees and seasonal blooming plants. We are closed on Mondays and Tuesdays during our spring season so that we can catch up on watering, plant care, tidying, restock and mass moving of plants (mainly because we don't ship in finished product like our competitors). Most folks seem to prefer that we are open both weekend days, so our critical 'catch-up time' remains Mondays and Tuesdays!
  • What is your return/refund policy?
    We want our customers to be happy with their Painters purchases. If you have an issue with a Painters plant, please give us a call or email us with a description of the problem (photos are encouraged!). If the issue is something that can likely be fixed, we will advise accordingly. Plant Warranty: Regarding plant failures, we typically offer an exchange/Painters credit of equal value if the plant has died within the calendar year of purchase. If a plant is showing signs of significant decline/appears to be dying, please contact us that season with details of the issue. Exceptions to the warranty: Exchanges will not be honored if the plant was obviously neglected (e.g. shows signs of not getting enough water or being damaged from cold), or if it shows signs of pest or disease acquired after purchase (we can typically identify whether pest damage is due to naturally occurring insects or mammals vs disease/pests found in greenhouses). Exchanges are not able to be honored for plants that fail to overwinter, as there may be weather-related losses regardless of how healthy the plants were when purchased. We also do not offer refunds/exchanges on clearance or dormant plants. Beginning in 2024, our policy will be updated to state that if you purchase a shrub or tree (in addition to dormant perennials) before it has leafed out, you are buying at your own risk, and it is not covered by warranty. This should help prevent failures with shrubs and trees that may not have survived the prior winter.
  • Are Pets Allowed at Painters Greenhouse?
    We welcome leashed, quiet, well-behaved pets. Please monitor pets at all times - we have plants that can be toxic if ingested! If your pup has an accident & you’re unprepared, ask for a compostable baggie at checkout. If your pet is causing problems (e.g. loudly barking or showing aggressive behavior), we may ask you to remove it from the retail area. We want to maintain a peaceful and safe environment for all! Note: If you need water for your pup, please use the bathrooms (potable) rather than a hose, which may have fertilizer in it!
  • Do you offer a rewards/loyalty program?
    We do! Learn more about it and how it benefits you.
  • Do you have any other discounts such as veteran, senior citizen or non-profit?
    We offer a 10% Military Discount to all active duty, reserve and retired military personnel (valid U.S. Military I.D. required at time of purchase). Unfortunately, if we offered further discounts to senior citizens, that would probably account for 80% of our customer base and we might go bankrupt. :-) For all customers, once they spend $500, they qualify for 10% off all purchases for the rest of that calendar year. Click here to learn more about the Rewards Program. We also offer discounts to non profits - if you bring your 501(c) verification then we can offer you 15% off of your order and may be able to donate some items also. We donate to up to 100 different nonprofits and charitable ventures each season - supporting our community is very important to us. At the end of the season we have a Non-Profit Day when we invite qualified folks to come load up on our leftover plants for free. If you want to receive an invite to our Non-Profit Day, then please send us an email with details about your not-for-profit organization or project.
  • How accurate/up to date is the availability list?
    While we have over 2,000 varieties listed on our availability each year, keep in mind that they may not all be available at the same time. Our general availability list is meant to represent what we have planned for the entire season. We do typically have weekly availabilities for our shrubs and trees and houseplants, and are working toward having weekly updated lists for all plants and items we sell in 2024. Note that even with weekly updates, an entire inventory can disappear in a matter of hours during busy days - therefore if you contact us to ask about availability of a particular plant, we recommend coming that same day to ensure it is still there. (We are unfortunately not able to accommodate pre-orders or holds.) We are proud to grow and sell the majority of our own plants, but this means we are limited by our planned inventory for the year, particularly with herbaceous perennials. With the exception of some shrubs and trees grown by a local nursery, we cannot ship in more plants to replace items sold out. Some annuals, veggies and herbs are grown in multiple successive plantings, so we often have more that will be ready soon - just ask if you don't see something or if something is running low!
  • How do you price your plants?
    How we determine our pricing Like everyone else in business these days, our material costs have significantly increased. Our plants are priced not only based on materials, but also based on our goal to offer our staff regular wage increases to compete with the ever increasing cost of living. Lastly a critical component for growers is the cost associated with care and space for each crop. A good example of this might be our perennial vines costing more than an echinacea in the same pot size. The care and growing of the vines is significant because of the nature of what they want to do. (Some of them take almost daily care to make sure they aren't grabbing onto all of their neighbors! Coneflowers are pretty good about staying in their lane, while Coral Honeysuckle want to claim all the space!) Why have some of your prices increased in 2023? We spent a lot of time in spring and summer of '23 assessing the data from our new inventory/POS system and looking at how much it cost us to grow each crop. We realized that we weren't pricing a lot of our crops - mostly perennials - in a way that would sustain Painters short term, let alone long term. In some ways we have worked against ourselves because it's so important to us that gardening is accessible to everyone, and because we want to see ecologically important plants in as many yards as possible. We realize we need to be careful not to underprice ourselves so we can keep doing what we do. We're committed to you, our dedicated customers who keep returning, as well as to our employees who work so hard in challenging conditions to grow healthy plants. Our goal is to grow healthy plants, maintain our facility as a safe, attractive, and beautiful, and provide great customer service.
  • Do you offer wholesale pricing on plants?
    Please note that we are not wholesalers - it's a big challenge keeping up with the needs of our large base of faithful retail customers, so we aren't able to sell plants in mass quantities. All customers are able to receive a 10% discount once they accrue 500 points (roughly $500) for that year, so this combined with our competitive pricing means we do sometimes have landscapers shop with us, but we ask that folks looking for large quantities first touch base with us to see what we can spare (we want to meet the desires of our dedicated home garden customers for as long as possible each season).
  • When do you have sales?
    Our sales are determined weekly based on inventory. Sign up for our newsletter if you want to receive updates on the latest sales and events (and also watch our social media). Because we've increased in popularity the last few years, items can sell out fast - if you really want something, it may be best to grab it rather than hoping we will have enough inventory to put it on sale in the future!
  • Do you hold plants? Do you deliver plants? Do you offer landscaping/installation services?
    We unfortunately do not have the means to hold or deliver plants. All plants are sold directly on site - first come, first serve! Those of you who are regulars probably understand why - things can get a tad busy, and even if we could make the space for holds, there have been many occurrences of desperate plant lovers taking items from areas 'off limits'! We do not have a landscaping department and unfortunately aren't able to design and plant pots or baskets to order; we simply don't have the time or resources. That said, there is usually someone available to help with basic design questions and we have some local landscapers we can recommend for large scale design needs as well as basic maintenance or planting work.
  • What do I do if I find an insect on a plant while shopping or once I bring it home?
    If you know your plant pests and are sure of identity (mealbugs, spidermites or aphids being the most obvious), then please let us know if you spot any! If you are unsure, we can help identify (either in person or via photo), as you may actually be seeing a 'beneficial insect' - we apply beneficials to many of our crops to help keep the pests under control as specific species will eat specific pest species. We do our absolute best to regularly scout for and treat any pest or disease outbreaks, but it is near impossible to maintain a completely pest-free greenhouse using ecofriendly methods - in particular with such a huge range of crops being grown under the same roof over long periods. We are very concerned about pollinator safety (as well as human and pet safety), so we try to use the gentlest pest and disease treatments whenever possible. This means that sometimes we do have small outbreaks of pests; don't feel bad about informing us of a discovered mealybug - we want to know! (We also may have treated them and they may be in the process of dying off.) If you have a plant you've purchased and see pests, we can either offer an exchange, or if only a couple pests are visible, guide you through safe treatment/eradication of them.
  • Do you recycle plastic pots? Can I bring you my used pots?
    We can take back select sizes of pots and trays from Painters. We will accept: - 1 gallon sized pots or larger, - Trays from Painters (the flats used to hold the pots) We cannot accept: - 6" or smaller as we are unable to efficiently reuse the smaller sizes. If your pots or trays are from another nursery, we aren't able to reuse them and unfortunately have no better source for potentially recycling them than the average consumer. (Note that some pots and trays are made of mixed types of already recycled plastics and therefore cannot be recycled again - check the bottoms for the plastic type/number to know if your local recycling center will take them, and also be sure they are clean of debris or loose dirt as they won't take them in that condition. The company we purchase from uses mostly recycled plastics to make our pots and trays, but at some point those plastics break down too much and can't be reformed again to be useful.) * If you're unsure if the pots/trays you have are from Painters, feel free to send a photo to us and/or show a staff member and we can verify!
  • Can I smoke my cigarette, cigar or vape in the parking lot?
    We ask that all customers respect our no smoking policy, including all areas of the property. While the policy was made in part for the protection and comfort of people, it is especially critical to the health of our plants. Tobacco and nicotine both have the potential to cause serious damage to plants, including the deadly Tobacco Mosaic Virus. We ask that everyone respects the need for us to protect our product, and if you have recently smoked, please avoid excessive touching of plants (especially petunias and tomatoes). This may seem extreme, but we once lost thousands of petunias to this virus, so it's no joke! We thank you for your understanding and compliance with this necessary Painters policy.
  • Why are parts of your sales floor off limits?
    It is a unique challenge to grow and maintain such a wide variety of plant crops in our limited space, and therefore much of our retail area is also our growing space. As a result, you may sometimes find aisles marked as off-limits or plants labeled ‘not ready for sale’ because they still need time to become fully rooted and/or ready for transplanting. (Most retail garden centers ship in fully mature plants from elsewhere, which means they have more freedom with their retail area and layout.) We also have a permanent stock and propagation aisle that is always off-limits; please respect the signage and tape on this as we want to keep it as 'clean' as possible!
  • Do you carry a plant that blooms January to December, requires zero maintenance, comes back every year, tolerates complete shade and full sun, gets real big real quick and glows in the dark?
    Sadly, no. But you can always check with Lowes:-)
Refun Policy
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