Question 1

When are you open? Why aren't you open year-round / every day?

Accepted Answer

Season: Open seasonally March–June and September–October, plus select special events (sign up for our newsletter for updates!). Check our homepage for daily hours.Rain or Shine: Holidays don't affect our hours. We only close for extreme weather—check Instagram/Facebook for sudden closures.Why Summer/Winter closures? We grow over 90% of our plants on-site! We close off-season for sowing, propagation, and greenhouse prep.Why closed Mon/Tues? We use these days to water, restock, and prep the retail floor so we can stay fully open all weekend.

Question 2

Are pets allowed at Painters Greenhouse?

Accepted Answer

We love welcoming leashed, quiet, and well-behaved pets to the nursery! To keep all our guests—two-legged and four-legged—safe and happy, please keep the following in mind:
Keep a Close Eye: Please monitor your pets at all times. Some of our plants can be toxic if chewed or ingested.
Accidents Happen: If your pup has an accident and you need a cleanup bag, just ask us for a compostable baggie at checkout.
Thirsty Pups: If your dog needs a drink, please use the potable water in our restrooms. Avoid using the nursery hoses, as they may contain fertilizer.
Good Manners: To maintain a peaceful environment, pets showing disruptive or aggressive behavior (such as loud barking) may be asked to leave the retail area.

Thank you for helping us keep Painters safe and beautiful for everyone!

Question 3

Painters is so big! How can I find everything I need?

Accepted Answer

Check out our map for general planning and always feel free to ask one of our helpful staff members!And don't forget to use our plant signage to help you make the best choice for your garden:

Question 4

How accurate/up-to-date is the availability list?

Accepted Answer

Looking for something specific? Here is how to navigate our plant availability:Trees, Shrubs, & Houseplants: Our online lists for these are updated daily and reflect what is currently in stock. Annuals, Edibles, Herbs, & Perennials: Our "Growing List" shows everything we are raising this year, but they aren't all ready at once. Please check the "Predicted Availability" column for our best estimate of when they will hit the retail floor.Because we grow hundreds of varieties timed to their perfect planting season, our inventory changes constantly. Some perennials sell out for the year, but we grow veggies, herbs, and annuals in multiple waves—so if a spot looks empty, just ask a staff member if more are coming!Note: During our busy season, plants sell quickly. Please feel free to call or email us to verify stock before driving out for a specific item!

Question 5

Do you hold plants?  Do you deliver plants?  Do you offer landscaping/installation services?

Accepted Answer

To ensure fairness to all our guests and stay within our operational capacity, we are unable to hold or deliver plants. All items are sold directly on-site on a first-come, first-served basis.

Additionally, we do not have a landscaping department and cannot design or plant custom pots and baskets.

How we can help: We still love helping you brainstorm! Our team is always here to chat about basic design ideas and plant care while you're visiting the nursery. However, please note that we no longer keep a list of landscaping recommendations, as local businesses change quickly and their client lists fill up fast. For larger planting projects, maintenance, or full landscape designs, we find that asking neighbors or posting on community networks like Nextdoor is the best way to find excellent, reliable help nearby!

Question 6

Do you offer wholesale pricing on plants?

Accepted Answer

We do not offer wholesale.  We grow for a large base of faithful retail customers, so we aren't able to sell plants in mass quantities.  All customers who sign up for the rewards program are able to receive a 10% discount once they accrue 500 points (roughly $500) for that year.

Question 7

What forms of payment do you accept?

Accepted Answer

Accepted forms of payment include all major credit cards, debit cards, tap & pay, or cash.

Question 8

Do you offer a rewards/loyalty program?

Accepted Answer

Yes! Sign up at checkout to start earning rewards.
Once you reach 500 points in a season, you’ll unlock 10% off all future purchases for the rest of that calendar year! (Note: Some exclusions apply, such as clearance sales or combining with other discounts.) Your points balance will reset every January.

How to Earn Points:
$1 Spent = 1 Point: Earn points on your everyday purchases.
Double Points Events: Keep an eye out for special promotions and events to boost your points faster!

Just remember to give your name at checkout with every purchase so your points are credited to your account!

Question 9

Do you have any other discounts?

Accepted Answer

For ALL customers, once you spend $500, you qualify for 10% off all purchases for the rest of that calendar year.  Ask at checkout to register for the Rewards Program.

We offer a 10% military discount to all active duty, reserve, and retired military personnel (valid U.S. Military I.D. required at time of purchase).

We also offer discounts to nonprofits--if you bring your 501(c) verification, we may be able to offer you 10% off of your order. We donate to up to 100 different nonprofits and charitable ventures each season--supporting our community is very important to us! At the end of the spring season, we have a nonprofit day where we invite qualified folks to come load up on our leftover plants for free.  If you want to receive an invite to our nonprofit day, please send us an email with details about your not-for-profit organization or project.

Question 10

When do you have sales?

Accepted Answer

We determine our sales weekly based on inventory. To stay in the loop on latest deals and events, sign up for our newsletter or follow our social media.

A quick tip: Inventory moves incredibly fast during our busy spring season. If you wait for a plant to go on sale, it might be gone! If you have your heart set on something specific, we highly recommend grabbing it when you see it rather than gambling on a future markdown.

Question 11

How do you price your plants?

Accepted Answer

Like many businesses today, we’ve experienced a significant rise in material costs. When pricing our plants, we look at the big picture: covering those material costs, ensuring we can provide our hardworking staff with regular wage increases to match the rising cost of living, and accounting for the specific care each crop requires.

Space and labor vary wildly from plant to plant. For example, a perennial vine costs more than an Echinacea in the same size pot. Because of their nature, vines require daily hands-on upkeep to keep them from tangling with their neighbors, while Echinacea is content staying in its own lane!

At Painters, we firmly believe gardening should be accessible to everyone, and we want to see ecologically vital plants in as many yards as possible. We price our plants mindfully so we can sustain our business, support the incredible team that grows your plants, and keep giving back to our loyal community. Our ultimate goal is simple: to grow healthy plants, maintain a safe and beautiful facility, and provide you with the excellent service you deserve.

Question 12

What is your return/refund policy?

Accepted Answer

We want our customers to be happy with their Painters purchases. If you have an issue with a Painters plant, please give us a call or email us at info@paintersgreenhouse.com with a description of the problem (photos are encouraged!). If the issue is something that can likely be remedied, we will advise accordingly.

Plant Warranty:
Regarding failures, we typically offer an exchange or Painters credit of equal value if the plant was planted correctly and still died within the calendar year of purchase.  If a plant is showing signs of significant decline or appears to be dying, please contact us promptly with details of the issue (prior to end of December/end of year).

Exceptions to the warranty:
Exchanges will not be honored if the plant was obviously neglected (e.g., shows signs of not getting enough water or being damaged from cold) or if it shows signs of pest or disease damage acquired after purchase. Exchanges will not be honored if the plant was unplanted and remained in the nursery pot. Finally, exchanges are not able to be honored for plants that fail to overwinter, as there may be weather-related losses regardless of how healthy the plants were when purchased.  We also do not offer refunds/exchanges on clearance or dormant plants.

Note: we strongly encourage customers to wait to purchase potted perennials until they come out of dormancy to ensure they can choose a healthy item.  Until plants emerge and start greening up it's hard to see which are struggling or didn't make it due to winter weather, etc.

Question 13

Do you carry aquatics?

Accepted Answer

Note that we don't carry water hyacinths or water lettuce anymore as they can be invasive in our region, but we will have a variety of other marginal plants and some surface covering plants.

In our Annual and Perennial Growing List , search "wet" to find plants that tolerate or prefer wet feet.

Question 14

Do you recycle plastic pots? Can I bring you my used pots?

Accepted Answer

We can take back the plastic trays used to carry plants from Painters.

However we cannot accept pots of any size, unfortunately. We aren't able to sterilize and reuse them efficiently and unfortunately have no better source for potentially recycling them than the average consumer. (Note that some pots and trays are made of mixed types of already recycled plastics and therefore cannot be recycled again. Check the bottoms for the plastic type/number to know if your local recycling center will take them).

We are grateful that the company we purchase from uses mostly recycled plastics to make our pots and trays, but at some point those plastics break down too much and can't be reformed again to be useful.

Question 15

Can I smoke my cigarette, cigar, or vape in the parking lot?

Accepted Answer

We ask that all customers respect our no-smoking policy, including ALL AREAS of the property.  While the policy was made in part for the protection and comfort of people, it is especially critical to the health of our plants.  Tobacco and nicotine both have the potential to cause serious damage to plants, including the deadly Tobacco Mosaic Virus.  We ask that everyone respect the need for us to protect our product, and if you have recently smoked, please avoid touching the plants (especially petunias and tomatoes, which are highly susceptible).  This may seem extreme, but we once lost thousands of petunias to this virus, so it's no joke!  We thank you for your understanding and compliance with this necessary Painters policy. 🚭

Question 16

What do I do if I find an insect on a plant while shopping or once I bring it home?

Accepted Answer

If you know your plant pests and are sure of identity (mealybugs, spider mites, or aphids being the most obvious), then please let us know if you spot any!  If you are unsure, we can help identify, either in person or via photo, as you may actually be seeing a beneficial insect. We apply beneficials to many of our crops to help keep pests under control.

We do our absolute best to regularly scout for and treat any pest or disease outbreaks, but it is near impossible to maintain a completely pest-free greenhouse using eco-friendly methods, particularly with such a huge range of crops being grown under the same roof over long periods.  We are very concerned about pollinator safety (as well as human and pet safety), so we try to use the gentlest pest and disease treatments whenever possible.  This means that sometimes we do have small outbreaks of pests; don't feel bad about informing us of a discovered mealybug--we want to know!  (We also may have treated them and they may be in the process of dying off.)  If you have a plant you've purchased and see pests, we can either offer an exchange, or, if only a couple pests are visible, guide you through safe treatment/eradication of them.

Question 17

Why are parts of your sales floor off limits?

Accepted Answer

Most retail garden centers ship in fully mature plants from elsewhere, which means they have more freedom with their retail area and layout. It is a unique challenge to grow and maintain such a wide variety of plant crops in our limited space, and therefore much of our retail area is also our growing space.  As a result, you may sometimes find aisles marked as off-limits or plants labeled ‘Not Ready For Sale’ because they still need time to become fully rooted and ready for transplanting. We also have permanent stock and propagation aisles that are always off-limits; please respect the signage on these, as we want to keep them as clean as possible.

Question 18

Do you carry a plant that blooms January to December, requires zero maintenance, comes back every year, tolerates complete shade and full sun, gets real big real quick, and glows in the dark?

Accepted Answer

Sadly, no. But you can always check with Lowe's. 😁

FAQs

Frequently Asked Questions